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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Loftin

July 30, 2026

5  out of  5
rating by Josh Loftin
"Nicole was fantastic to work with! She was friendly, knowledgeable, and made the entire process quick and easy. She answered all of my questions and made sure I felt confident every step of the way. I highly recommend Nicole for her professionalism and excellent customer service!"
We responded:
"Thank you so much for your kind review, Josh!  If you need insurance assistance, we are just an email or call away! - Josh Ross, your State Farm Agent   "
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Karah McLeod

July 30, 2026

5  out of  5
rating by Karah McLeod
"Nicole was absolutely amazing to work with! She was professional, knowledgeable, and took the time to explain everything clearly without making me feel rushed. She made the entire process smooth and stress-free, answered all of my questions, and genuinely cared about finding the best solution for my needs. Her communication was excellent from start to finish, and I always felt like I was in great hands. I highly recommend Nicole to anyone looking for someone who is trustworthy, responsive, and truly goes above and beyond. Thank you for such an outstanding experience!"
We responded:
"Thanks so much for the amazing review, Karah! We really appreciate your support here in Charlotte. Just reach out anytime if you need us - we’re here for you. "
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tami wilkinson

July 21, 2026

5  out of  5
rating by tami wilkinson
"Josh is on point! He really knows his insurance. Always a pleasure to work with! Thanks again"
We responded:
"Thank you so much for the 5-star rating, tami! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Josh Ross "
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Shawn Miller

July 21, 2026

5  out of  5
rating by Shawn Miller
"We had Josh do a complete review of our vehicles and properties and discovered that our current insurance carrier did not have our rental property set up correctly. Josh was also able to save us a significant amount of money by bundling everything with State Farm. I highly recommend you reach out to Josh and let him do a review of your current insurance."
We responded:
"Thank you so much for the 5-star rating, Shawn! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Josh Ross "
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Daniel Little II

July 21, 2026

5  out of  5
rating by Daniel Little II
"I’m in the transition process moving from TX to NC. Justin was such a godsend in terms of knowledge, approachability, and good humor. It’s easy to feel lost in the “legalese” of the changes when moving from one state to another, but Justin made it simple and straightforward. Thank you for the good humor and for the clear and concise information!!"
We responded:
"Hi Daniel, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Josh Ross’s team.  Please reach out to us if any questions come up!  - Josh Ross’s Insurance Team "
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Joann Bellamy

July 14, 2026

5  out of  5
rating by Joann Bellamy
"Excellent customer service & very informative! My initial contact with the office manager Mason was a great experience, he thoroughly went over everything with my insurance. Recently I received a follow-up call from the agency owner and he did a review. I highly recommend!"
We responded:
"Thanks so much for the amazing review, Joann! We really appreciate your support here in Charlotte. Just reach out anytime if you need us - we’re here for you. "
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Jonathan Vandenberg

July 13, 2026

5  out of  5
rating by Jonathan Vandenberg
"The team is awesome and very responsive! Nicole did an amazing of job of responding to my emails and calls and getting me exactly what I needed for my insurance plan and proof of insurance quickly! Would highly recommend!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Josh Ross’s Team. "
Profile photo of Ali Eltakkale

Ali Eltakkale

July 13, 2026

5  out of  5
rating by Ali Eltakkale
"Josh is very professional and respectful. He has been a breeze to work with on our insurance. We currently have 4 properties and 4 cars insured with State Farm and he took care of us well on all policies, but most importantly he is there after the fact in case we need him. I highly recommend working with him."
We responded:
"We appreciate your review, Ali. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
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Carlyn Legg

July 10, 2026

5  out of  5
rating by Carlyn Legg
"Josh is clear, helpful, and got us covered on both our cars, our personal home and investment properties. He knows what he’s doing and is THE GUY. Even better than “Jake from Statefarm”"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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You juoh

June 29, 2026

5  out of  5
rating by You juoh
"They are the nicest people, got me an amazing rate, and they are experienced in their job! Especially the one who serviced me, her name was nicole."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Josh Ross’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Charlotte ."
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Camil Miller

June 29, 2026

5  out of  5
rating by Camil Miller
"Nicole was the best and nicest person I've ever dealt with for costumer service, 10/10 would recommend her!"
We responded:
"Thank you for your kind review of State Farm Agent Josh Ross’s Team. We appreciate it!"
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fishlick

June 29, 2026

5  out of  5
rating by fishlick
"Nicole is so helpful!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Tiffine Love

June 22, 2026

5  out of  5
rating by Tiffine Love
"Justin was patient and really helped me with my homeowner’s insurance for my new home. I've enjoyed being with state farm with my renters and and car insurance glad that I was able to stay with them for this new journey."
We responded:
"Wow, thank you for the 5-star review, Tiffine! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Dulce Williams

June 12, 2026

5  out of  5
rating by Dulce Williams
"Justin provided excellent service—he was fast, friendly, and efficient from start to finish. He was very patient, answered all my questions, and made sure I never felt rushed while making my decision. I am extremely satisfied and would highly recommend him."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Drew Blue

Drew Blue

June 9, 2026

5  out of  5
rating by Drew Blue
"Working with Justin was a pleasure. He was friendly, attentive, and always willing to answer my questions. I felt confident that he had my best interests in mind and helped me find the right coverage for my needs. Highly recommend! Thank you"
We responded:
"We appreciate your review, Drew. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
Profile photo of JORGE ELIECER PAEZ CABRERA

JORGE ELIECER PAEZ CABRERA

June 9, 2026

5  out of  5
rating by JORGE ELIECER PAEZ CABRERA
"Excelente asesor y persona buen servicio"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Sanjay M

June 8, 2026

5  out of  5
rating by Sanjay M
"I would like to recognize Nicole for her exceptional assistance in helping me set up my renter's insurance. She took the time to understand my needs, clearly explained the available options, and guided me through the entire process. Thanks to her knowledge and dedication, I was able to secure the best coverage plan at a competitive rate. Nicole was professional, responsive, and made what could have been a complicated process simple and stress-free. I truly appreciate her support and outstanding customer service."
We responded:
"Thanks so much for the fantastic rating, Sanjay! We are so glad you had a positive experience with us here on State Farm Agent Josh Ross’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Kay Burton

June 5, 2026

5  out of  5
rating by Kay Burton
"Always a pleasure to work with! And able to accommodate to your needs. Highly recommend Josh Ross and his crew ."
We responded:
"Thank you for the 5-star review, Kay! Here on State Farm Agent Josh Ross’s Team, we are proud to serve our community and appreciate your recognition. "
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Jeanette Praylor

June 1, 2026

5  out of  5
rating by Jeanette Praylor
"Every interaction is effectively professional with a bit of familiarity. Mason explained, offered suggestions and answered all questions to my satisfaction."
We responded:
"Jeanette, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Josh Ross’s Team—we are always here to help!"
Profile photo of Danyelle Derose

Danyelle Derose

May 29, 2026

5  out of  5
rating by Danyelle Derose
"Best service friendly staff would recommend to everyone.Nicole met all my needs and was so easy to work with."
We responded:
"Thanks so much Danyelle!"
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Mixedcurlygirl

May 29, 2026

5  out of  5
rating by Mixedcurlygirl
"Nicole and riah have really been so helpful in my switch of insurance."
We responded:
"Mixedcurlygirl, thank you for your wonderful review of State Farm Agent Josh Ross’s Team!"
Profile photo of Jay Fennell

Jay Fennell

May 27, 2026

5  out of  5
rating by Jay Fennell
"Justin gave me all the information that I needed. It's greatly appreciated."
We responded:
"Thank you for your kind review of State Farm Agent Josh Ross’s Team. We appreciate it!"
Profile photo of S Elizabeth

S Elizabeth

May 27, 2026

5  out of  5
rating by S Elizabeth
"Justin and the folks over at State Farm are amazing. They saved me a bunch of money for my multiple vehicles."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Lisa Left eye

May 27, 2026

5  out of  5
rating by Lisa Left eye
"Nicole and riah have been great!!!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Josh Ross’s Team. "
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Shelley Townsend

May 13, 2026

5  out of  5
rating by Shelley Townsend
"I’ve been with Josh Ross for years now and Everyone is so well informed and helpful. I worked directly with Nicole this week and she is so amazing I had to leave a review! She had my account pulled up and my issue resolved before I could even stress about it, and was so knowledgeable she had answered all my questions before I even asked. 5⭐️"
We responded:
"Wow, thank you for the 5-star review, Shelley! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"