State Farm® Insurance Agent Josh Ross

"Great customer service."

"Mason is great very helpful professional and always reach out to keep me updated on my policy"

"Friendly, responsive, very easy to work with. Thanks guys!"

"I have been with Josh Ross State Farm, Insurance agent for a while now. I have been satisfied with the customer service that I have received. When my wife was in a wreck, the settlement was paid in a fair and timely fashion. Even though it was her fault. I want to give a very special acknowledgment to the customer service manager, Nicole. She is one of the most pleasant things about this agency.. Every single time I have called up there with a question about my policy, or to talk about payments to my policy or anything. She has been nothing but extremely polite. very professional, and one of the most helpful People I have dealt with in a professional setting. She is one of the big reasons that I retain with this insurance company."

"Josh and his agency are amazing. Very attentive, very responsive and go the “extra mile”. I’d refer anyone I know to them."

"Worked with Justin Baker, he was great and easy to work with and very professional. He set me up good to switch and save on my car insurance with State Farm!"

"Riyah and Josh were so helpful and courteous. The site was not letting me view my quote after preparing it and Riyah quickly and efficiently helped me with it. She also switched my deductible from $500 to $0 and when I mentioned switching my homeowners insurance also to State Farm she said she would email me a quote without me needing to do it myself on the website. I highly recommend them to anyone looking for car or homeowners insurance as they made this switch from Progressive painless. Riyah has a great personality and I can tell she enjoys her job. She went above and beyond and made me realize the difference with customer service I had experienced with Progressive. They were not friendly and they did not seem to care about retaining my business. Riyah and Josh were both very knowledgeable as well. If I could give them 10 stars, I would! I have a customer service background and I truly appreciate the time she took to establish rapport with me. Love this company and this team! Great job!"

"I had an amazing experience with this State Farm agency. My agent’s name was Justin. He did an amazing job. Was able to get lower insurance while having an under 25 first time driver on the account such a lifesaver! Go see about them!!!"

"Mason helped get me covered. He was knowledgeable and efficient. I appreciate that he took his time and answered all of my questions."

"I’ve been working with Mason, my auto insurance agent, for nearly 6 years, and it has truly been one of the best service experiences I’ve had. Mason and team are consistently efficient, responsive, and proactive in their communication, which makes everything seamless. What sets them apart is their approach to recommending products—they take the time to understand my specific needs and only suggest options that genuinely benefit me. It never feels like an upsell, but rather thoughtful, tailored guidance. Beyond that, they are simply a pleasure to work with. Every interaction feels personal, and over time, they’ve come to feel more like family than just a service provider. I highly recommend Josh Ross State Farm to anyone looking for knowledgeable, trustworthy, and genuinely caring insurance support."

"Great experience. Mason walked me through the process of setting up insurance and has handled any random (I had a delicate situation and wasn’t sure what to do and he was so helpful) questions I’ve had about my policy. I have both auto and renters insurance."

"Riah helped me get switched over super easy!"

"Nicole is one of the best service providers I’ve ever had. Made every change seamless"

"Riah is the best!!"

"Had everything changed on the spot when buying a new car. Took 3 minutes. Seamless, friendly and easy"

"10/10 would highly recommend! Had a conversation with Josh, and he helped me understand the policy, and made suggestions that made sense, which is something that other insurance companies have never done before."

"State Farm is fantastic!!! My agent (Josh) is so understanding and helpful! They always work with me if I need anything! HIGHLY RECOMMEND!!!!!!!"

"Ms Riah was amazing!! Very helpful office!"

"They aren’t great. They will try to sell you life insurance and if you don’t buy it they hike up the other policies you have with them. Sort of a scam. Mason doesn’t return calls."

"Josh is great, actually the whole team are amazing. I moved here from FL and had to switch my insurance here to Charlotte they made the process very easy for me."

"I found the Josh Ross agency about 3 years ago (give or take a few months) after being frustrated with my previous insurance company. It started with auto insurance and renter's insurance, and it's been a wonderful experience since. I've since referred both family and colleagues to them, and they all report that their experiences have been equally rewarding. What I appreciate most is that I can pick up the phone and get them on the line when I need them, unlike going through a bunch of random phone prompts with other insurance companies to speak with someone who just sees me as a number. Kudus to Josh Ross, and his team, specifically Mason and Nicole for taking care of my insurance needs."

"Mason made my experience a breeze and was extremely helpful, knowledgeable and friendly! He addressed any questions immediately, and was very professional. I’m thankful for the team and would refer to everyone I know."

"What a breeze! My renters insurance is very affordable and it’s so simple to update autopay methods and address changes. Thanks for everything!"

"Riah helped me today. She went above and beyond too help me decide what the plan i needed and to cover everything without exorbitant fees. You could hear Riahs smile through the entire conversation. Nothing is better than someone who enjoys helping clients!"

"Mason was amazing to work with — extremely professional and attentive. He found unbeatable rates that matched my needs perfectly."