State Farm® Insurance Agent Josh Ross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dulce Williams
June 12, 2026
"Justin provided excellent service—he was fast, friendly, and efficient from start to finish. He was very patient, answered all my questions, and made sure I never felt rushed while making my decision. I am extremely satisfied and would highly recommend him."
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Drew Blue
June 9, 2026
"Working with Justin was a pleasure. He was friendly, attentive, and always willing to answer my questions. I felt confident that he had my best interests in mind and helped me find the right coverage for my needs. Highly recommend! Thank you"
"We appreciate your review, Drew. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
JORGE ELIECER PAEZ CABRERA
June 9, 2026
"Excelente asesor y persona buen servicio"
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Sanjay M
June 8, 2026
"I would like to recognize Nicole for her exceptional assistance in helping me set up my renter's insurance. She took the time to understand my needs, clearly explained the available options, and guided me through the entire process. Thanks to her knowledge and dedication, I was able to secure the best coverage plan at a competitive rate. Nicole was professional, responsive, and made what could have been a complicated process simple and stress-free. I truly appreciate her support and outstanding customer service."
"Thanks so much for the fantastic rating, Sanjay! We are so glad you had a positive experience with us here on State Farm Agent Josh Ross’s Team. If there is anything we can do for you in the future, just give us a shout! "
Kay Burton
June 5, 2026
"Always a pleasure to work with! And able to accommodate to your needs. Highly recommend Josh Ross and his crew ."
"Thank you for the 5-star review, Kay! Here on State Farm Agent Josh Ross’s Team, we are proud to serve our community and appreciate your recognition. "
Jeanette Praylor
June 1, 2026
"Every interaction is effectively professional with a bit of familiarity. Mason explained, offered suggestions and answered all questions to my satisfaction."
"Jeanette, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Josh Ross’s Team—we are always here to help!"
Danyelle Derose
May 29, 2026
"Best service friendly staff would recommend to everyone.Nicole met all my needs and was so easy to work with."
"Thanks so much Danyelle!"
Mixedcurlygirl
May 29, 2026
"Nicole and riah have really been so helpful in my switch of insurance."
"Mixedcurlygirl, thank you for your wonderful review of State Farm Agent Josh Ross’s Team!"
Jay Fennell
May 27, 2026
"Justin gave me all the information that I needed. It's greatly appreciated."
"Thank you for your kind review of State Farm Agent Josh Ross’s Team. We appreciate it!"
S Elizabeth
May 27, 2026
"Justin and the folks over at State Farm are amazing. They saved me a bunch of money for my multiple vehicles."
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Lisa Left eye
May 27, 2026
"Nicole and riah have been great!!!!"
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Josh Ross’s Team. "
Shelley Townsend
May 13, 2026
"I’ve been with Josh Ross for years now and Everyone is so well informed and helpful. I worked directly with Nicole this week and she is so amazing I had to leave a review! She had my account pulled up and my issue resolved before I could even stress about it, and was so knowledgeable she had answered all my questions before I even asked. 5⭐️"
"Wow, thank you for the 5-star review, Shelley! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Bert Stephen
May 3, 2026
"Great service, knowledge and expertise, Mason was personable and timely with his communication which made my family feel secure and in great hands from an insurance standpoint."
"Thank you for taking the time to leave such a great review, Bert. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Danielle Perry
April 30, 2026
"Great customer service."
"Thank you for your kind review of State Farm Agent Josh Ross’s Team. We appreciate it!"
Robbin Williams
April 24, 2026
"Mason is great very helpful professional and always reach out to keep me updated on my policy"
"Robbin, thank you for your great review of State Farm Agent Josh Ross’s Team here in Charlotte. We genuinely appreciate your review, Robbin. We strive to exceed your expectations for all things insurance here at our Charlotte office! "
Virginia Welch
April 20, 2026
"Friendly, responsive, very easy to work with. Thanks guys!"
"Thank you for the 5-star review, Virginia! Here on State Farm Agent Josh Ross’s Team, we are proud to serve our community and appreciate your recognition. "
Shawn Coleman
April 16, 2026
"I have been with Josh Ross State Farm, Insurance agent for a while now. I have been satisfied with the customer service that I have received. When my wife was in a wreck, the settlement was paid in a fair and timely fashion. Even though it was her fault. I want to give a very special acknowledgment to the customer service manager, Nicole. She is one of the most pleasant things about this agency.. Every single time I have called up there with a question about my policy, or to talk about payments to my policy or anything. She has been nothing but extremely polite. very professional, and one of the most helpful People I have dealt with in a professional setting. She is one of the big reasons that I retain with this insurance company."
"We appreciate your review, Shawn. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
L Mundy
April 14, 2026
"Josh and his agency are amazing. Very attentive, very responsive and go the “extra mile”. I’d refer anyone I know to them."
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Charlotte to know that you had such a wonderful experience with us here on State Farm Agent Josh Ross’s Team."
Deshawn Leggett
April 9, 2026
"Worked with Justin Baker, he was great and easy to work with and very professional. He set me up good to switch and save on my car insurance with State Farm!"
"Deshawn, thank you for your wonderful review of State Farm Agent Josh Ross’s Team!"
Emily Clarke
April 7, 2026
"Riyah and Josh were so helpful and courteous. The site was not letting me view my quote after preparing it and Riyah quickly and efficiently helped me with it. She also switched my deductible from $500 to $0 and when I mentioned switching my homeowners insurance also to State Farm she said she would email me a quote without me needing to do it myself on the website. I highly recommend them to anyone looking for car or homeowners insurance as they made this switch from Progressive painless. Riyah has a great personality and I can tell she enjoys her job. She went above and beyond and made me realize the difference with customer service I had experienced with Progressive. They were not friendly and they did not seem to care about retaining my business. Riyah and Josh were both very knowledgeable as well. If I could give them 10 stars, I would! I have a customer service background and I truly appreciate the time she took to establish rapport with me. Love this company and this team! Great job!"
"Thank you for your kind review of State Farm Agent Josh Ross’s Team. We appreciate it!"
WENDY smith
April 2, 2026
"I had an amazing experience with this State Farm agency. My agent’s name was Justin. He did an amazing job. Was able to get lower insurance while having an under 25 first time driver on the account such a lifesaver! Go see about them!!!"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Josh Ross’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Nikida Bryant
April 2, 2026
"Mason helped get me covered. He was knowledgeable and efficient. I appreciate that he took his time and answered all of my questions."
"Nikida, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Josh Ross’s Team here in our Charlotte office. "
Shantia Gatson
March 31, 2026
"I’ve been working with Mason, my auto insurance agent, for nearly 6 years, and it has truly been one of the best service experiences I’ve had. Mason and team are consistently efficient, responsive, and proactive in their communication, which makes everything seamless. What sets them apart is their approach to recommending products—they take the time to understand my specific needs and only suggest options that genuinely benefit me. It never feels like an upsell, but rather thoughtful, tailored guidance. Beyond that, they are simply a pleasure to work with. Every interaction feels personal, and over time, they’ve come to feel more like family than just a service provider. I highly recommend Josh Ross State Farm to anyone looking for knowledgeable, trustworthy, and genuinely caring insurance support."
"Thank you so much for the 5-stars, Shantia! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Enovia Bedford
March 31, 2026
"Great experience. Mason walked me through the process of setting up insurance and has handled any random (I had a delicate situation and wasn’t sure what to do and he was so helpful) questions I’ve had about my policy. I have both auto and renters insurance."
"We appreciate your review, Enovia. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
Ducky Lamb
March 31, 2026
"Riah helped me get switched over super easy!"
"Thank you so much for the 5-star rating, Ducky! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "