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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cindy Kirk

March 10, 2026

5  out of  5
rating by Cindy Kirk
"State Farm is fantastic!!! My agent (Josh) is so understanding and helpful! They always work with me if I need anything! HIGHLY RECOMMEND!!!!!!!"
We responded:
"Thank you so much for the kind review Cindy! It’s a pleasure being your agent."
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dana black

March 6, 2026

5  out of  5
rating by dana black
"Ms Riah was amazing!! Very helpful office!"
We responded:
"We appreciate your review, dana. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
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Richard Champ

March 5, 2026

2  out of  5
rating by Richard Champ
"They aren’t great. They will try to sell you life insurance and if you don’t buy it they hike up the other policies you have with them. Sort of a scam. Mason doesn’t return calls."
We responded:
"Thank you for your feedback. We’re sorry to hear about your experience and take your concerns seriously. We strive to provide transparent and fair service to all our clients. We would appreciate the opportunity to discuss your situation further and address any misunderstandings. Please feel free to reach out to us directly so we can assist you and work towards a resolution."
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Pretty Tan

March 3, 2026

5  out of  5
rating by Pretty Tan
"Josh is great, actually the whole team are amazing. I moved here from FL and had to switch my insurance here to Charlotte they made the process very easy for me."
We responded:
"Thank you so much for the 5-stars, Pretty! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Josh Ross’s Team anytime."
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Sean Williams

February 28, 2026

5  out of  5
rating by Sean Williams
"I found the Josh Ross agency about 3 years ago (give or take a few months) after being frustrated with my previous insurance company. It started with auto insurance and renter's insurance, and it's been a wonderful experience since. I've since referred both family and colleagues to them, and they all report that their experiences have been equally rewarding. What I appreciate most is that I can pick up the phone and get them on the line when I need them, unlike going through a bunch of random phone prompts with other insurance companies to speak with someone who just sees me as a number. Kudus to Josh Ross, and his team, specifically Mason and Nicole for taking care of my insurance needs."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Josh Ross’s Team. "
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Telisha Wheeler

February 27, 2026

5  out of  5
rating by Telisha Wheeler
"Mason made my experience a breeze and was extremely helpful, knowledgeable and friendly! He addressed any questions immediately, and was very professional. I’m thankful for the team and would refer to everyone I know."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte . "
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Lauren Kinney

February 26, 2026

5  out of  5
rating by Lauren Kinney
"What a breeze! My renters insurance is very affordable and it’s so simple to update autopay methods and address changes. Thanks for everything!"
We responded:
"Lauren, thank you for your wonderful review of State Farm Agent Josh Ross’s Team!"
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Susie Garcia

February 25, 2026

5  out of  5
rating by Susie Garcia
"Riah helped me today. She went above and beyond too help me decide what the plan i needed and to cover everything without exorbitant fees. You could hear Riahs smile through the entire conversation. Nothing is better than someone who enjoys helping clients!"
We responded:
"Thank you for the fantastic review, Susie! We are always here to help with your insurance needs here in Charlotte . "
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Glamourbybijoux

February 23, 2026

5  out of  5
rating by Glamourbybijoux
"Mason was amazing to work with — extremely professional and attentive. He found unbeatable rates that matched my needs perfectly."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Charlotte to know that you had such a wonderful experience with us here on State Farm Agent Josh Ross’s Team."
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Dee Cost

February 23, 2026

5  out of  5
rating by Dee Cost
""I really appreciate the great service from Riah brand State Farm. Mason is incredibly friendly and helpful - and he always pays attention to where certain things in my policy could be optimized for me. Thanks!""
We responded:
"Thank you so much for the 5-stars, Dee! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Josh Ross’s Team anytime."
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Art Paradise

February 17, 2026

5  out of  5
rating by Art Paradise
"We had a problem finding the payment that was made to one of my accounts with State Farm. My agent, Josh Ross and his Office staff did a great job taking care of finding the payment and now all is back to normal. The Josh Ross office is The BEST. Highly recommend."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Josh Ross’s Team. "
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Aivy Nguyen

February 16, 2026

5  out of  5
rating by Aivy Nguyen
"Everyone has been so kind and helpful! I highly recommend them!!"
We responded:
"We appreciate your review, Aivy. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
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Vanessa Homsy

February 13, 2026

5  out of  5
rating by Vanessa Homsy
"I really appreciate the great service from Josh Ross State Farm. Mason is incredibly friendly and helpful - and he always pays attention to where certain things in my policy could be optimized for me. Thanks!"
We responded:
"Thanks so much for the fantastic rating, Vanessa! We are so glad you had a positive experience with us here on State Farm Agent Josh Ross’s Team. If there is anything we can do for you in the future, just give us a shout! "
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lisa west

February 12, 2026

5  out of  5
rating by lisa west
"Mason helped me with my car life and home insurance helped me navigating the app to complete my policy"
We responded:
"We appreciate your review, lisa. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
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Lisa West

February 12, 2026

5  out of  5
rating by Lisa West
"I spoke with Mason he helped me to bundle car home and life insurance. He was very helpful helping me make my decision and understand everything he got me a better rate than my previous insurance company"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Josh Ross’s Team. "
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Ben Domeier

February 9, 2026

5  out of  5
rating by Ben Domeier
"Great experience, through and through! Mason helped provide great advice and quotes for me to work with until I found the one best for me! Truly appreciate the work he did for me!"
We responded:
"We are grateful for your 5-star review, Ben! Thanks for taking a moment to share your positive rating of State Farm Agent Josh Ross’s Team here in Charlotte . "
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Wayne Bennett

February 9, 2026

5  out of  5
rating by Wayne Bennett
"Very caring and sensitive to our needs. Josh ansd Nicole are very attentive as service is their business. Do yourself a favor and check them out for great service and a product you need."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Hunter Pagano

February 9, 2026

5  out of  5
rating by Hunter Pagano
"I had a time sensitive manner with my insurance policy that I had to get taken care of, and Nicole from Josh‘s branch really helped me by getting my situation, taken care of quickly and efficiently! I’m so glad I made a switch over to State Farm. If you have been considering switching over I highly recommend doing it."
We responded:
"Thanks Hunter glad Mason took good care of you!"
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Warren

February 5, 2026

5  out of  5
rating by Warren
"I called and spoke with Riah Brand, she was honest and respectful, she really explained my options and walked me through each one. I spoken with three different insurance companies today. Riah gave me a better understanding of my coverage than the other companies, and that’s what I liked. Thanks you!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Josh Ross’s Team. "
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T “Cutty” L

February 5, 2026

5  out of  5
rating by T “Cutty” L
"Josh and his State Farm team are fantastic — professional, responsive, and easy to work with. They make insurance simple and always take great care of their clients. Highly recommend."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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GorgeousCi

February 3, 2026

5  out of  5
rating by GorgeousCi
"Riah Brand was soooooo amazing and so professional. Riah made sure I felt like apart of the family, everything was such a smooth process. Riah made sure she explained everything willingly, she was so patient and she definitely is a great representation of the company ."
We responded:
"Thanks so much for your review! I’m glad Riah was able to take great care of you."
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BOUTABUCKET

February 3, 2026

5  out of  5
rating by BOUTABUCKET
"Had a great experience with Riah this morning. Switched over from progressive to State Farm and saved some money while getting a lower deductible. Great service, and will continue working with Riah."
We responded:
"Thanks so much for your review!"
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Tiye G Mills

January 31, 2026

5  out of  5
rating by Tiye G Mills
"I was helped by Riah- so helpful and kind. She talked to me about all my options and was able to translate for a family member who is Spanish speaker and helped us with exactly what we needed. Very knowledgeable and precise- anyone would be lucky to work with her."
We responded:
"Thank you Tiye!"
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Jay Gallagher

January 30, 2026

5  out of  5
rating by Jay Gallagher
"Riah is always extremely professional and personable every time I have a question about my policy or coverage. I highly recommend requesting Riah with any of your insurance needs."
We responded:
"Thanks so much Jay. So glad Riah was helpful!"
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Lewis Dean

January 30, 2026

4  out of  5
rating by Lewis Dean
"Helpful she help me under stand my plans n my price n she know what she doing"
We responded:
"Thanks Lewis! "