Reviews
State Farm® Agent Josh Ross
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Keisha M
October 29, 2026
"I needed something for the DMV and Nicole did it fast with no questions asked"
We responded:
"Thank you so much for the 5 stars, Keisha! We truly appreciate your feedback and are always happy to help whenever you need us. "
Bill
October 29, 2026
"Nicole is wonderful"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Charlotte insurance team. "
Rod Smith
October 21, 2026
"Justin was fast and helped me get right"
We responded:
"Hi Rod, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Josh Ross, Your State Farm Agent "
Odin Khi
October 20, 2026
"Nicole is great"
We responded:
"Odin, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Charlotte insurance team! - Your State Farm Agent, Josh Ross "
Omar Jones
October 20, 2026
"I had some questions about getting insured for a car once i get my drivers license and Just answered them all for me. He really helped me understand how things work."
We responded:
"Thank you so much for the 5-star rating, Omar! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Josh Ross "
Jennifer Clarke
October 20, 2026
"Nicole is the absolute BEST!"
We responded:
"Thanks so much Jennifer! "
Nira Henning
October 3, 2026
"Josh Ross and his State Farm team are the best! They were easy to talk to and incredibly helpful throughout the process of switching my insurance over from another company. They made everything simple and stress-free."
We responded:
"Nira, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Charlotte. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Josh Ross and Team "
Quinn Davis
September 30, 2026
"This agency does great work. Justin Baker is very knowledgeable about the insurance business and answered all of my questions. He's my trusted advisor for all things insurance related and I highly recommend him!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Dia T
September 30, 2026
"Justin Baker is amazing! Super quick and efficient and he provided me with a quote and a plan that fit my needs. Excellent service"
We responded:
"Dia, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Josh Ross and Team "
B.A.K.E
September 29, 2026
"Nicole was absolutely wonderful. She explained my billing to me and helped me make a payment so that I didn’t have a lapse. The whole team is amazing."
We responded:
"B.A.K.E, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Charlotte insurance team! - Your State Farm Agent, Josh Ross "
Marie Dash
September 25, 2026
"Justin was a pleasure to work with! I recently moved into a new home & he answered all of my questions and concerns in a timely manner!"
We responded:
"Thank you so much for your wonderful feedback of us here at Josh Ross’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Josh Ross’s Insurance Team "
Trinity Sutton
September 19, 2026
"I had an amazing experience with Josh Ross. Nicole was very pleasing and easy to work with. Got everything handled within 5 minutes of being on the phone! So grateful for their assistance."
We responded:
"Thank you for the 5-star review, Trinity! We’re proud to serve the Charlotte community and truly appreciate your support. "
Matthew Palmer
September 14, 2026
"Been with Josh Ross insurance since 2023. Have had nothing but positive interactions with all involved. Would highly recommend"
We responded:
"Matthew, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Josh Ross and Team "
John Pork
September 14, 2026
"I am very pleased with the experience"
We responded:
"John, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Charlotte insurance team! - Your State Farm Agent, Josh Ross "
Ezriisguccimorty
September 14, 2026
"Great service from nicole give her a raise"
We responded:
"Thank you so much for your wonderful feedback of us here at Josh Ross’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Josh Ross’s Insurance Team "
Ronnie Smith
August 13, 2026
"Josh Ross State Farm is the best experience I’ve ever had with an insurance company! Courtesy and kind all the time. Never had a bad experience with them. No matter what the situation! Josh is a great person and agent! His staff is Amazing! I would recommend him to anyone!
Thanks Josh for being the person you are."
We responded:
"Hi Ronnie, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Josh Ross, Your State Farm Agent "
Josh Loftin
July 30, 2026
"Nicole was fantastic to work with! She was friendly, knowledgeable, and made the entire process quick and easy. She answered all of my questions and made sure I felt confident every step of the way. I highly recommend Nicole for her professionalism and excellent customer service!"
We responded:
"Thank you so much for your kind review, Josh! If you need insurance assistance, we are just an email or call away! - Josh Ross, your State Farm Agent "
Karah McLeod
July 30, 2026
"Nicole was absolutely amazing to work with! She was professional, knowledgeable, and took the time to explain everything clearly without making me feel rushed. She made the entire process smooth and stress-free, answered all of my questions, and genuinely cared about finding the best solution for my needs. Her communication was excellent from start to finish, and I always felt like I was in great hands. I highly recommend Nicole to anyone looking for someone who is trustworthy, responsive, and truly goes above and beyond. Thank you for such an outstanding experience!"
We responded:
"Thanks so much for the amazing review, Karah! We really appreciate your support here in Charlotte. Just reach out anytime if you need us - we’re here for you. "
tami wilkinson
July 21, 2026
"Josh is on point! He really knows his insurance. Always a pleasure to work with! Thanks again"
We responded:
"Thank you so much for the 5-star rating, tami! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Josh Ross "
Shawn Miller
July 21, 2026
"We had Josh do a complete review of our vehicles and properties and discovered that our current insurance carrier did not have our rental property set up correctly. Josh was also able to save us a significant amount of money by bundling everything with State Farm. I highly recommend you reach out to Josh and let him do a review of your current insurance."
We responded:
"Thank you so much for the 5-star rating, Shawn! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Josh Ross "
Daniel Little II
July 21, 2026
"I’m in the transition process moving from TX to NC. Justin was such a godsend in terms of knowledge, approachability, and good humor. It’s easy to feel lost in the “legalese” of the changes when moving from one state to another, but Justin made it simple and straightforward. Thank you for the good humor and for the clear and concise information!!"
We responded:
"Hi Daniel, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Josh Ross’s team. Please reach out to us if any questions come up! - Josh Ross’s Insurance Team "
Joann Bellamy
July 14, 2026
"Excellent customer service & very informative! My initial contact with the office manager Mason was a great experience, he thoroughly went over everything with my insurance. Recently I received a follow-up call from the agency owner and he did a review. I highly recommend!"
We responded:
"Thanks so much for the amazing review, Joann! We really appreciate your support here in Charlotte. Just reach out anytime if you need us - we’re here for you. "
Jonathan Vandenberg
July 13, 2026
"The team is awesome and very responsive! Nicole did an amazing of job of responding to my emails and calls and getting me exactly what I needed for my insurance plan and proof of insurance quickly! Would highly recommend!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Josh Ross’s Team. "
Ali Eltakkale
July 13, 2026
"Josh is very professional and respectful. He has been a breeze to work with on our insurance. We currently have 4 properties and 4 cars insured with State Farm and he took care of us well on all policies, but most importantly he is there after the fact in case we need him. I highly recommend working with him."
We responded:
"We appreciate your review, Ali. We are so happy that you had such a wonderful experience with State Farm Agent Josh Ross’s Team here in Charlotte ! "
Carlyn Legg
July 10, 2026
"Josh is clear, helpful, and got us covered on both our cars, our personal home and investment properties. He knows what he’s doing and is THE GUY. Even better than “Jake from Statefarm”"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "